Services that make your business run smoother.
We're not here to sell you a platform or lock you into another subscription. We're here to cut friction, save hours, and make your systems actually work for you.
MDO is based in Richland, Washington and works with businesses across the Tri-Cities, including Kennewick, Pasco, West Richland, Benton City, and nearby Northwest markets. We support remote projects when the scope, systems, and business outcome are a strong fit.
Automation & Integration
Still copy-pasting between spreadsheets? Babysitting 1997-era macros? Fighting tools that never fit? We fix that. Reporting, scheduling, ERP/POS pricing, customer updates? All automated and connected. Your team gets more time for customers and growth.
Typical deliverables include API integrations, database syncs, spreadsheet replacements, alerts, dashboards, data cleanup, and documented workflows your team can actually maintain.
AI Agents & Phone Calls
Never miss a call. Never lose a customer. From 24/7 AI phone agents to Duetta, our real-time bilingual call translation system, we bring responsiveness where it matters most.
Use cases include after-hours call capture, intake routing, appointment follow-up, customer status checks, multilingual support, and staff-assist workflows that keep humans in control.
Custom Apps & Projects
When off-the-shelf software doesn't cut it, we build what actually fits. Lightweight custom tools with turnaround times and prices you didn't think possible.
Projects often start as proof-of-value tools: internal dashboards, field forms, reporting portals, operational databases, workflow-specific interfaces, or prototypes that prove what should be built next.
SEO & AI Optimization Audits
Search isn't just Google anymore. AI-driven discovery is already eating into traditional search, and most websites aren't ready. We run SEO/AIO audits that show exactly what changes will improve your visibility and clarity.
You'll get a prioritized report your designer can implement. Don't have one? We'll connect you with solid local help.
We check technical SEO, content clarity, schema, accessibility, crawlability, llms.txt, Markdown summaries, and whether important service facts can be extracted by AI assistants.
What We Improve
- Faster handoffs between sales, service, operations, and accounting.
- Fewer duplicate records, spreadsheet errors, and manual status updates.
- Better call coverage, clearer customer intake, and more consistent follow-up.
- Practical reporting that shows what happened without hours of cleanup.
Related Resources
Learn how our real-time phone translation product works on the Duetta page.
Review scope, timelines, pricing approach, and support answers in the FAQ.
Ready to scope a first win? Use the contact form.